Csat Survey

Hi Biddappa

Iam Emmanuel worked as a Quality specialist and here are some of the questions which you can use in the C SAT forum...and you can actually give options to the customer where in he/she can rete the advisor when you can see the 3rd question he can actuall rete the advioser for his skills and and customer being a best judge he will rate the advioser correctly...

1) Was your querry resolved during this contact ?

2) Is this the first time you have contacted us in relation to the querry ?

3) Thinking of your interaction with our advisor please indicate how satisfied you are in terms of

Bad

Poor

OK

Good

Excellent

Knowledge/ Expertise

Clear Communication

Positive Attitude

4)

How likely are you to recommend us? (Where 0 = Definitely Not and 10 = Definitely)  (You can make some checks were the customer can choose from 1 to 10 5) Finally, we would like you to tell us what we should keep doing and what we should do more of to improve our service offering?    (You can give some space here for the customer to type her feedbach)

Thanks & Regards Emmanuel